CALL HOLD/QUEUE - When enabled, this feature allows the WIN Communications Automated Attendant - Voice Mail system to give callers who are transferred to a busy station the opportunity to hold.

CALL SCREENING - When enabled, this feature requires callers to record their name before being transferred to an extension/mailbox. This recording is played to the recipient of the call so he/she may choose to accept the call, send the call to another extension or reject it. If the call is rejected, the WIN Automated Attendant - Voice Mail system will forward the caller directly to that mailbox, which will play the personal greeting and take a message. If accepted, the WIN Automated Attendant - Voice Mail system connects the call to the user.

CALL TRANSFER - The WIN Automated Attendant - Voice Mail system's automated attendant feature will ask a caller to enter their desired extension number and, when entered, transfer the call accordingly. The WIN Automated Attendant - Voice Mail system may also be programmed to transfer calls that are connected via Centrex lines.

CALLER I.D.® INTEGRATION - When Caller I.D. is present, Smart Voice will collect the incoming Caller I.D. information of callers who leave a message in a User's mailbox . When a user retrieves messages, the Caller I.D. will be announced before each message is played. The User may press "#" to proceed directly to the message.

When a User having a WIN Communications 32-Button Display telephone retrieves a message, the internal extension number or Caller I.D. information of the person that left the message, as well as the date and time that the message was left, will be displayed.

COPY BOXES - Messages left in one mailbox can be simultaneously recorded in another mailbox. This allows departmental heads, supervisors, etc. to have access to messages for departments, sales representatives, part-time personnel, etc. Retrieving messages from a copy box does not affect the status of the message in the primary box.

CALL BLOCKING - When enabled, this feature will process a caller directly to a mailbox so he may leave a message without ever ringing the phone extension.

DATE AND TIME STAMP - This feature allows the date and time a message was received to be heard during message playback. This feature can be configured, per mailbox, to be played back on request per message.

DIRECTORY ASSISTANCE - This feature allows callers to enter up to 16 letters of the first or last name of the person they are calling to find out the correct extension/mailbox number.

DISTRIBUTION LISTS - Each mailbox User may define up to 10 private distribution lists with an unlimited number of members (mailboxes) on each, for his personal use when sending a message from his mailbox. A copy of his message will be sent to all of the mailboxes on that list.

DTMF INTERRUPT DIALING - The WIN Automated Attendant - Voice Mail system allows a caller to interrupt the playback of menu options by pressing any key on the DTMF dial pad. This feature allows sophisticated User's to dial ahead of system prompts to access their desired option more quickly.

FAX CALLING (CNG) TONE RECOGNITION - All WIN Automated Attendant - Voice Mail system ports have FAX CNG tone recognition. Incoming faxes having a CNG tone can automatically transfer to a fax machine that is part of the telephone system.

FUTURE DELIVERY - A message may be recorded and scheduled to be sent to a User or group of Users at a future date and time.

GREETING BYPASS - By pressing the # sign your callers can bypass your greeting and go directly to leaving you a message.

INFORMATION RETRIEVAL - This feature allows routine caller questions to be answered and recorded in the form of a mailbox greeting. Callers in need of this information are transferred to the mailbox where this information is played back accurately and efficiently without employee intervention.

LIVE MONITOR - This feature allows a User the option of retrieving a Caller that is leaving a message in the User's mailbox. NOTE - This is an optional feature and must be configured by the Telephone System Installer. Once configured, each time a Caller is recording a message, the User's extension will be called. If the user has a Display telephone, the display will say "Monitor Request." Once the call is answered the User will be able to monitor the Caller. By pressing a button, the User can connect to the caller and end the message.

MESSAGE FORWARDING - This feature allows a mailbox User to forward any received message to another mailbox with or without an attached comment.

MESSAGE LENGTH (VARIABLE) - The WIN Automated Attendant - Voice Mail system allows the message length to be defined on an individual basis for each mailbox.

MESSAGE NOTIFICATION - The WIN Automated Attendant - Voice Mail system can provide notification to a station user. This is normally accomplished via a message waiting light or "stutter" dial tone. (This feature is telephone system dependent). Notification via a beeper, cellular phone, home phone, etc. may be programmed on an individual basis for each mailbox.

MESSAGE PURGING - The WIN Automated Attendant - Voice Mail system can be programmed to automatically delete old (already been played) messages that have been stored for a predefined period of time.

MESSAGE PLAYBACK CONTROLS - The WIN Automated Attendant - Voice Mail system allows Users to pause, skip forward or skip backwards in a message during message playback.

MESSAGE RETRIEVAL CONTROL - A Mailbox User may determine the order in which messages will be played back. They may be played first in first out (FIFO) or last in first out (LIFO) if they wish to hear the most recent message first.

MULTIPLE MAILBOX GREETING - Each Mailbox User has the ability to record up to eight personal greetings. These may be scheduled to automatically play to callers when a User is not available.

NIGHT MODE - The WIN Automated Attendant - Voice Mail system can be programmed to play a different set of caller instructions for off hours as opposed to those heard during business hours. 

NAME RECORDING - A User may record his name (and extension), which the WIN Automated Attendant - Voice Mail system will play for identification purposes during a variety of call processing functions.

NUMBER OF MESSAGES DISPLAY - In addition to the standard message waiting notification seen on a display telephone, a user with a 32-Button Display telephone will see the number of messages, which is shown in the upper right corner.

PRIVATE MESSAGES - Messages can be recorded for a User that are meant only for them to hear and cannot be accidentally forwarded to another User.

RECEIPT VERIFICATION - The WIN Automated Attendant - Voice Mail system can alert you when the recipient of your message has listened to your message. This confirms that the message was received and played.

REMOTE ADMINISTRATION - The WIN Automated Attendant - Voice Mail system may be accessed remotely via computer. When accessed in this manner, all functions available to the System Administrator on-site are available remotely.

PASSWORD PROTECTION - Each Mailbox User may define their own password which prevents unauthorized access to his mailbox and assures message confidentiality. Your password may be any number from one to eight digits in length. Until you change it, your password is the same as your User I. D.

SCHEDULED GREETINGS - The eight greetings available for each mailbox may be scheduled to play at any specified time or date as required. Greetings may also be scheduled to play only on certain days of the week. This feature may be locked "on" or "off", thereby preventing a change of the greeting.

URGENT MESSAGES - A message can be recorded for a User with a priority header, making it the first message the User hears when picking up messages. For Users with WIN Communications 20-Button or 32-Button Display telephones, the red Information LED will flash at a very rapid pace.